BOOKING & CANCELLATION POLICY

Please read and fully understand all booking requirements, terms, and policies before proceeding with your reservation. By booking with us, you acknowledge and agree to all stated policies.

Booking Policy Guidance

1. Bookings & Deposits

  • All bookings are subject to availability.

  • A 50% non-refundable deposit is required to secure your date.

  • The remaining balance is due 24 hours before the event.

  • A mandatory $350 setup and delivery fee applies to every booking.

2. Cancellations & Rescheduling

  • Cancellations require at least 72 hours’ notice. If full payment is made, 50% will be refunded.

  • Cancellations within 24 hours and no-shows are non-refundable.

  • Rescheduling is subject to availability and approval.

3. Weather & Safety

  • Fire displays depend on safe weather and location conditions.

  • Lit Letters reserves the right to postpone or stop displays when safety is at risk.

  • Participation in the fire experience is at the customer’s own risk. Lit Letters TCI is not liable for accidents or injuries during the experience or photo sessions.

4. Location & Additional Services

  • Customers must provide the exact event location and confirm required permissions.

  • Dinner, food, beverages, décor, photography, and drone services are not included in displayed price. Must be arranged separately.

  • Spelling and selection of Custom names, phrases, and numbers must be verified by the customer before confirmation.

5. Event Timing

  • Customers must be ready at the agreed time. Delays may affect the service or incur additional fees.

6. Agreement
By paying your deposit, you confirm that you have read, understood, and agreed to these policies, subject to applicable law.

Let's Talk
[more services]
[
About
]

We believe some moments deserve to be seen, felt, and remembered forever. At Lit Letters TCI, fire is our signature, and your special moments are our inspiration. We transform meaningful words, names, numbers any shape of your choice into glowing statements that bring emotion, excitement, and a touch of magic to your celebration. Proudly bringing the heat to Turks and Caicos, we help make your moments impossible to forget.

[Pricing]

Our Services, Your Experience

Discover our services and pricing, designed to bring your vision to life and make every celebration unforgettable. ✨

View pricing

[Frequently Asked Questions]
[Contact]